Returns & Exchanges

To return an order placed via our website:

If you are not satisfied with your order placed via our website at www.epicureanusa.com you may return any unused product to us within 30 days of purchase for an exchange or refund less delivery charges. Please send the item(s) back to the below address, via a traceable method such as FedEx or UPS Ground, or US Mail Insured. Having a tracking number will allow you to see when the shipment was delivered back to us, and also provide better security should the shipment be damaged or lost in transit.

Epicurean
Attn: Returns

257 B Main Street
Superior, Wisconsin 54880

Returns will be processed within 7 business days of receipt.

 

To return an item under warranty.

Your Epicurean product is made to meet your complete satisfaction. Your product is warranted to be free from defects in material and workmanship for the lifetime of the product.

*THIS WARRANTY DOES NOT COVER NORMAL WEAR AND TEAR, MISUSE, OR FAILURE TO  FOLLOW CARE INSTRUCTIONS.

Please contact us directly via email or phone to discuss your warranty return. If your return falls under the above warranty, we will replace your item with an exact item exchange, or with an item of equal value if item is no longer available. Please send the item back to the below address, via a traceable method such as FedEx or UPS Ground, or US Mail Insured. Having a tracking number will allow you to see when the shipment was delivered back to us, and also provide better security should the shipment be damaged or lost in transit. Please include a note detailing the reason for return containing your return address, phone number, and email address.

Epicurean
Attn: Returns

257 B Main Street
Superior, Wisconsin 54880